Q1): Internet risks – give examples of four things that can go wrong with a transactional site?
Many things that can go wrong, some of these include:
- Fraud and Theft: For the vendor this can include dealing with stolen credit cards and false claims about missing shipments. Indentify theft and hacking are also major concerns for any transactional site.
- Order Fulfilment: This can occur when goods go missing during shipping, or are delayed.
- Disputes: Arising from disputes about product or service descriptions and there intended/expected use. Incorrect billing (i.e. multiple charges or being billed without approval) can also cause major issues for the vendor.
- Hardware: Electronic vendors can face system issues due to unexpected or heavy volumes of traffic and equipment failure. Scalability should be factored into your resource planning
It should be pointed out the above issues are also concerns for your traditional physical store.
2) Write down a definition for each:
a) eCommerce: Is the term used to describe to conducting of business (i.e. buying and selling of products or services) over an electronic medium like the internet or a computer network. eCommerce is often catagorised into Business-Business (B2B) and Business-to-Consumer (B2C). eCommerce has extended to areas like supply chain management, inventory management and marketing.
b) eBusiness: eBusiness is the term used to describe the information and communication technologies (ICT) that support the activities of the business. This means the infrastructure (i.e. hardware etc) that is used to process the eCommerce transactions.
3) What is the difference between buy-side and sell-side eCommerce?
Buy-side eCommerce is the term used to describe where one business electronically purchases goods or services from another business. Sell-side eCommerce is where that business electronically sells products to a customer or end-user.
4) Describe the different types of eBusiness.
The different types of eBusiness are:
- Business-to-Business (B2B): When a business sells to another business.
- Business-to-Consumer (B2C): When a business sells to an end-user (customer)
- Consumer-to-Business (C2B): When a consumer allows businesses to tender for their required products or services.
- Consumer-to-Consumer (C2C): This is when an end-user buys or sells to other end-users. Ebay can be considered an example of C2C.
- Government-to-Government (G2G): When a government sells to another government.
- Consumer-to-Government (C2G): When end-users advise/tell the government what they want.
- Government-to-Business (G2B): Platforms that allow the government to assist businesses meet their obligations (i.e. the lodgment of tax returns, information exchanges).
- Business-to-Government (B2G): When a business advises/tells the government what they want.
- Government-to-Consumer (G2C): Platforms that allow the government to assist end-users meet their obligations (i.e. the lodgment of tax returns, information exchanges).
5) Which digital technology has the highest penetration rate? Explain and source your answer.
Although PC’s are a major platform for the use of the internet, mobile phones have become the dominating tool used for accessing the internet. This surge has been caused, in part, by the invention of the “smart phone”. Mobile phones are more accessible both in price and availability to all social and economic demographics in the world. This is particularly evident in place like Africa, China and India
6) List four drivers to adoption of sell-side eCommerce by business.
Four drivers, although primarily associated with cost reduction, to assist in the adoption of sell side eCommerce by business are:
- Reduction in supply chain costs with shorter lead times, direct supplier logistics, drop point or consolidated shipments.
- Reduced marketing/advertising costs due to the use of cheaper and/or alternative marketing platforms. Website and email often allow for greater market penetration over traditional print based mediums.
- Potential to increase revenue by exploring new markets or up-selling current sales with little or no exposure.
- Reduced administration costs particularly with regards to using online payment platforms (i.e. EFT) and document exchange processes like email.
(Introduction to eBusiness, Slide 17 - Ian Knox)
7) Four barriers to adoption of sell-side ecommerce by business.
Four barriers to sell-side business and its adoption can be:
- Lack of knowledge and understanding of the platforms and technologies available.
- The high and often unplanned start-up costs associated with eBusiness.
- Time and resources can become a major problem if the dedication, equipment or and monetary funds are limited or unavailable.
- Trust, as this is critical to the “buy-sell” relationship. End-users and suppliers need to have the confidence in the operators’ capacity and ability to pay. Trust is built over a period of time, which encompasses the comment above about the importance of time and resources.
(Introduction to eBusiness, Slide 17 - Ian Knox)
8) Write a paragraph or two describing the current importance of ICT in your professional life.
Information and Communication Technology (ICT) is the term used to describe all forms of computers, communications equipment and software used to create, design, store, transmit, interpret and manipulate information in its various formats.
(http://www.uq.edu.au/ict/what-is-ict)
ICT in the organisation I work for, like all businesses, is extremely important. Apart from our normal business routines and daily operations, ICT is becoming a key factor in the development of new products. One such example is our Automatic Milking Systems. Details can be found here http://www.delaval.com/en/-/Product-Information1/Milking/Systems/Automatic. New product development factors for DeLaval include need to animal welfare and need to assist with farm management. The technology used in our products is critical in achieving these requirements.
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